Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund. Where the products purchased have been discontinued and therefore the replacement must involve products of different models or sizes, the differences in the pricing shall be paid. This waranty appplies to:
1) Defective products that have not been dissembled, altered, repackaged or added into any other products; and
2) The defects caused by reasons attributable to the HappyAnion.
Products that have been used, washed, or the packaging is incomplete (such as missing packaging tags, labels, accessories etc.) are not accepted for replacement due to hygiene reasons.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Returns
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.
Lost or Stolen Packages
Happyanion.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, HappyAnion will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
